Informed Consent Policy – PRED Care
PRED Care Informed Consent Policy – Patient (v1.0)
Version 1 · Last updated 29 Sep 2026
PRED Care — Informed Consent Policy
Version 1.0 | Effective 01/09/2026 | India
Legal Entity: PRED Solutions
Brand / Platform: PRED Care
Services Covered: PRED Care Mobile Application and PRED Care Web Portal
Jurisdiction: Republic of India
Effective Date: 01/09/2026
Version: 1.0
Last Updated: 01/09/2026
Document Classification: Public Patient Policy
1. Purpose
This Informed Consent Policy explains how PRED Solutions, through its PRED Care brand and digital healthcare platform, obtains, records, manages, and uses patient consent when providing healthcare-related services.
This Policy applies to your use of:• PRED Care Mobile Application (“PRED Care App”);• PRED Care Web Portal (“PRED Care Web Portal”); and• Other PRED Care digital services made available to patients.
PRED Solutions is the legal entity responsible for operating the PRED Care platform.
By providing consent through the PRED Care App, Web Portal, or another applicable PRED Care service, you acknowledge that you have had an opportunity to read and understand this Policy and voluntarily provide the applicable consent.
This Policy should be read together with the PRED Care Terms of Use, PRED Care Privacy Policy, and other applicable PRED Care policies.
2. Definitions
“PRED Solutions” means PRED Solutions, the legal entity/firm that owns and operates the PRED Care platform.
“PRED Care” means the healthcare technology brand and digital healthcare platform operated by PRED Solutions.
“PRED Care App” means the PRED Care mobile application made available to patients.
“PRED Care Web Portal” means the PRED Care web-based portal made available to patients through an internet browser.
“Patient”, “You”, or “Your” means the individual using PRED Care to access or receive healthcare-related services.
“Healthcare Professional” means an appropriately qualified and authorized healthcare professional providing healthcare services through or in connection with PRED Care.
3. Nature of PRED Care Services
PRED Care is a digital healthcare technology platform operated by PRED Solutions.
Depending on the services made available, PRED Care may enable patients to:• Register and manage their profile;• Book appointments;• Consult healthcare professionals;• Participate in video or audio consultations;• Access electronic medical records;• View prescriptions;• View laboratory and diagnostic reports;• Upload healthcare documents;• Receive healthcare-related notifications;• Make or manage payments; and• Communicate with healthcare professionals or healthcare organizations.
The availability of particular services may vary.
PRED Solutions provides the technology platform and does not replace the professional medical judgment of the healthcare professional providing your care.
4. Voluntary Consent
Consent provided through PRED Care is intended to be informed and voluntary, except where processing or use of information is otherwise permitted or required by applicable law.
You may be asked to provide consent before accessing certain healthcare services or features.
Where applicable, you may withdraw your consent using the mechanisms made available by PRED Care or by contacting PRED Solutions through the designated privacy/support channels.
Withdrawal of consent may affect your ability to use certain PRED Care services where the relevant processing is necessary to provide those services.
Withdrawal of consent does not necessarily affect processing lawfully performed before withdrawal or information that PRED Solutions is required or permitted to retain under applicable law.
5. Collection and Use of Health Information
To provide healthcare services, PRED Care may collect and process information that you provide or that is generated through your use of the platform.
This may include:• Name and contact information;• Date of birth and demographic information;• Medical history;• Symptoms and health-related information;• Allergies;• Current and previous medications;• Diagnoses and clinical information;• Prescriptions;• Laboratory and diagnostic reports;• Medical images and documents;• Consultation information;• Appointment information;• Billing and payment information;• Healthcare-related communications; and• Other information reasonably necessary to provide the requested healthcare service.
Your information will be handled in accordance with the PRED Care Privacy Policy and applicable Indian law.
6. Electronic Medical Records
Where applicable, you consent to the creation, storage, maintenance, and use of your Electronic Medical Record (“EMR”) through PRED Care.
Your EMR may contain:• Consultation records;• Medical history;• Diagnoses;• Symptoms;• Allergies;• Medications;• Prescriptions;• Investigation results;• Laboratory and diagnostic reports;• Clinical notes;• Treatment plans; and• Follow-up information.
Authorized healthcare professionals may access relevant information where permitted and necessary for providing healthcare services.
PRED Care uses role-based and authorized access controls to help protect patient information.
7. Consultation Consent
When you request or participate in a consultation through PRED Care, you understand that information you provide may be reviewed and used by the relevant healthcare professional for assessing your health and providing healthcare services.
The healthcare professional is responsible for their clinical assessment, medical advice, diagnosis, treatment recommendations, and prescriptions.
PRED Solutions provides the digital technology through which such services may be delivered and does not replace the professional judgment of the healthcare professional.
8. Video and Audio Consultation
Where video or audio consultation is available, you acknowledge and consent to receiving healthcare services through electronic communication.
You understand that digital consultations may have limitations, including:• Internet or network interruptions;• Audio or video quality issues;• Technical failures;• Communication delays;• Device or connectivity problems;• Inability to perform certain physical examinations; and• Limitations in remotely assessing certain medical conditions.
The attending healthcare professional may recommend an in-person consultation where remote assessment is clinically insufficient.
8.1 Consultation Recording Policy
PRED Care does not record video or audio consultations by default.
If PRED Solutions intends to record a consultation for a particular service:1. The patient and healthcare professional will be informed before recording begins.2. The purpose of the recording will be explained.3. Any consent required by applicable law will be obtained.4. Information concerning the use, storage, access, and retention of the recording will be provided through the applicable privacy notice or policy.5. The recording will be handled in accordance with applicable privacy, security, and legal requirements.
Patients and healthcare professionals must not independently record, capture, reproduce, distribute, or share a consultation without the knowledge and appropriate consent of the other participant(s), except where permitted or required by applicable law.
PRED Solutions cannot control recordings independently made by a participant using a separate device, camera, screen-recording facility, or third-party software.
9. Medical Records and Document Sharing
PRED Care may allow you to upload, access, download, or share medical information and documents.
Information that you choose to share may be made available to the intended healthcare professional, healthcare organization, or other authorized recipient for the relevant healthcare purpose.
You are responsible for ensuring that information you provide or upload is accurate and complete to the best of your knowledge.
10. Prescriptions and Treatment
Where prescriptions or treatment recommendations are provided through PRED Care, they are issued by the relevant authorized healthcare professional.
PRED Solutions does not independently prescribe medicines or determine medical treatment unless expressly stated for a particular service.
You should follow the instructions provided by your healthcare professional and seek appropriate medical advice if you experience unexpected symptoms, adverse reactions, or other concerns.
11. Laboratory and Diagnostic Reports
Where supported, PRED Care may allow patients and authorized healthcare professionals to upload, access, review, or exchange laboratory and diagnostic reports.
Interpretation of medical reports should be performed by an appropriately qualified healthcare professional where clinical interpretation is required.
12. Third-Party Services and Data Processing
PRED Care may use third-party technology and service providers to operate and deliver its services.
These may include providers supporting:• Cloud infrastructure;• Data storage and backup;• SMS and OTP;• Email;• WhatsApp or other messaging services;• Video and audio communications;• Payment processing;• Security and authentication;• Technical support;• Monitoring and infrastructure; and• Diagnostic or healthcare-related services.
Third-party providers may process information on behalf of PRED Solutions for authorized purposes and subject to applicable contractual, confidentiality, security, and legal requirements.
12.1 Processing and Hosting in India
PRED Care is operated by PRED Solutions in India.
PRED Solutions intends to use appropriate service providers and infrastructure consistent with applicable Indian data protection, privacy, healthcare, and security requirements.
PRED Care does not represent that all information is necessarily stored exclusively in India.
The actual location of processing or storage may depend on the service provider and technology infrastructure used.
12.2 Cross-Border Processing or Transfer
Depending on the services and technology providers used by PRED Care, certain personal information, health-related information, or technical information may be processed, stored, accessed, or transferred outside India.
Where such processing occurs, PRED Solutions will take appropriate steps to ensure that applicable Indian legal requirements and restrictions relating to such processing or transfer are followed.
Further details regarding relevant third-party providers, processing activities, and locations, where applicable, are provided in the PRED Care Privacy Policy.
12.3 Third-Party Provider Safeguards
PRED Solutions will seek to engage service providers that maintain appropriate security and confidentiality measures.
Third-party providers may process information only for authorized purposes and subject to applicable contractual and legal obligations.
13. Communications and Notifications
PRED Care may send service-related communications necessary to operate the platform or provide healthcare services.
These may include:• Appointment confirmations;• Appointment reminders;• Consultation notifications;• Prescription notifications;• Report availability notifications;• Payment and invoice notifications;• Account and security notifications; and• Important service updates.
Marketing and promotional communications, where applicable, will be separately identified and managed according to applicable communication preferences and legal requirements.
14. Emergency Medical Care
PRED Care IS NOT AN EMERGENCY MEDICAL SERVICE.
Do not rely on PRED Care for emergency medical assistance.
If you believe you are experiencing a medical emergency, seek immediate assistance from the appropriate emergency medical service or visit the nearest emergency medical facility.
Delays may occur due to internet connectivity, technical problems, device failures, communication issues, or healthcare professional availability.
15. Accuracy of Information
You agree to provide information that is accurate and complete to the best of your knowledge.
You should inform the relevant healthcare professional if important information changes, including:• Medical history;• Allergies;• Medications;• Symptoms; or• Diagnoses.
Incomplete or inaccurate information may affect the healthcare professional’s ability to assess or treat you appropriately.
16. Minors and Authorized Representatives
If you provide information or give consent on behalf of another person, including a minor or a person who is legally unable to provide consent themselves, you confirm that you are authorized to do so.
PRED Solutions may request additional information or documentation to verify such authority where required.
Consent and access arrangements for minors or persons requiring a lawful representative will be handled in accordance with applicable law.
17. Privacy and Confidentiality
Personal and health-related information collected through PRED Care will be handled in accordance with the PRED Care Privacy Policy and applicable Indian law.
PRED Solutions may implement appropriate technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no electronic system, internet transmission, or storage system can be guaranteed to be completely secure.
18. Patient Responsibilities
By using PRED Care, you agree to:1. Provide truthful and accurate information.2. Keep your account credentials and authentication information secure.3. Not allow unauthorized persons to use your account.4. Inform PRED Care if you suspect unauthorized access.5. Follow appropriate instructions provided by your healthcare professional.6. Seek emergency medical care when necessary.7. Review prescriptions, reports, and healthcare instructions provided to you.8. Ask your healthcare professional for clarification when necessary.9. Not independently record, reproduce, distribute, or share consultation sessions without appropriate consent, except where permitted or required by law.
19. Withdrawal of Consent
Where applicable, you may withdraw consent through the PRED Care App, PRED Care Web Portal, or by contacting PRED Solutions through its designated privacy/support channels.
Withdrawal of consent may affect your ability to use services where the relevant processing is necessary to provide those services.
Withdrawal does not necessarily:• Affect processing lawfully performed before withdrawal;• Require deletion of information PRED Solutions is legally required to retain;• Remove information required to be retained for healthcare, legal, regulatory, accounting, security, fraud-prevention, or dispute-resolution purposes;• Recall information already lawfully shared with an authorized recipient; or• Automatically terminate legal or contractual obligations that continue to apply.
Further information is available in the PRED Care Patient Rights / Data Subject Rights Policy.
20. Changes to This Policy
PRED Solutions may update this Informed Consent Policy from time to time.
The current version, effective date, and last updated date will be made available through the PRED Care App and/or PRED Care Web Portal.
Where a material change affects consent or the processing of personal or health information, PRED Solutions may require you to review and provide updated consent where required by applicable law.
21. Consent Records
When you provide electronic consent through the PRED Care App or Web Portal, PRED Solutions may create and maintain an electronic consent record.
Depending on the applicable service and legal requirements, the record may include:• Patient/account identifier;• Policy name;• Policy version;• Consent status;• Date and time of consent;• Device information;• Application/browser information;• Session information;• IP address or other technical information where appropriate and legally permitted;• Method through which consent was provided; and• Withdrawal or modification of consent, where applicable.
Consent records may be retained in accordance with applicable healthcare, legal, regulatory, security, and record-retention requirements.
The applicable retention periods are addressed in the PRED Care Data Retention Policy.
22. Patient Acknowledgement and Consent
By selecting “I Agree & Continue”, you confirm that:• You have had an opportunity to read and understand this Informed Consent Policy.• You understand that PRED Care is a digital healthcare platform operated by PRED Solutions.• You understand that healthcare services are provided by the relevant healthcare professionals.• You understand the limitations of digital and teleconsultation services.• You understand that PRED Care does not record video or audio consultations by default.• You understand that PRED Care is not an emergency medical service.• You understand that certain information may be processed by authorized third-party service providers.• You understand that, depending on the services and infrastructure used, certain information may be processed or stored outside India in accordance with applicable law.• You confirm that the information you provide is accurate and complete to the best of your knowledge.• You voluntarily provide the applicable consent.
PATIENT CONSENT
☐ I have read and understood the PRED Care Informed Consent Policy and voluntarily consent to the applicable collection, use, storage, and processing of my personal and health information for the purpose of providing healthcare services through PRED Care.
[ I Agree & Continue ]
23. Related Policies
This Policy should be read together with:1. PRED Care Terms of Use2. PRED Care Privacy Policy3. PRED Care Teleconsultation Policy4. PRED Care Data Retention Policy5. PRED Care Patient Rights / Data Subject Rights Policy
These policies should use the same definitions of PRED Solutions and PRED Care and should remain consistent with this Policy.
24. Policy Information
Legal Entity: PRED SolutionsBrand: PRED CarePlatform: PRED Care Mobile Application and Web PortalPolicy Name: PRED Care Informed Consent PolicyVersion: 1.0Effective Date: 01/09/2026Last Updated: 01/09/2026Jurisdiction: Republic of India
Contact:PRED SolutionsBengaluru, Karnataka, IndiaPrivacy / Grievance Contact: info@predcare.in
Version 1.0 | Effective 01/09/2026 | India
Legal Entity: PRED Solutions
Brand / Platform: PRED Care
Services Covered: PRED Care Mobile Application and PRED Care Web Portal
Jurisdiction: Republic of India
Effective Date: 01/09/2026
Version: 1.0
Last Updated: 01/09/2026
Document Classification: Public Patient Policy
1. Purpose
This Informed Consent Policy explains how PRED Solutions, through its PRED Care brand and digital healthcare platform, obtains, records, manages, and uses patient consent when providing healthcare-related services.
This Policy applies to your use of:• PRED Care Mobile Application (“PRED Care App”);• PRED Care Web Portal (“PRED Care Web Portal”); and• Other PRED Care digital services made available to patients.
PRED Solutions is the legal entity responsible for operating the PRED Care platform.
By providing consent through the PRED Care App, Web Portal, or another applicable PRED Care service, you acknowledge that you have had an opportunity to read and understand this Policy and voluntarily provide the applicable consent.
This Policy should be read together with the PRED Care Terms of Use, PRED Care Privacy Policy, and other applicable PRED Care policies.
2. Definitions
“PRED Solutions” means PRED Solutions, the legal entity/firm that owns and operates the PRED Care platform.
“PRED Care” means the healthcare technology brand and digital healthcare platform operated by PRED Solutions.
“PRED Care App” means the PRED Care mobile application made available to patients.
“PRED Care Web Portal” means the PRED Care web-based portal made available to patients through an internet browser.
“Patient”, “You”, or “Your” means the individual using PRED Care to access or receive healthcare-related services.
“Healthcare Professional” means an appropriately qualified and authorized healthcare professional providing healthcare services through or in connection with PRED Care.
3. Nature of PRED Care Services
PRED Care is a digital healthcare technology platform operated by PRED Solutions.
Depending on the services made available, PRED Care may enable patients to:• Register and manage their profile;• Book appointments;• Consult healthcare professionals;• Participate in video or audio consultations;• Access electronic medical records;• View prescriptions;• View laboratory and diagnostic reports;• Upload healthcare documents;• Receive healthcare-related notifications;• Make or manage payments; and• Communicate with healthcare professionals or healthcare organizations.
The availability of particular services may vary.
PRED Solutions provides the technology platform and does not replace the professional medical judgment of the healthcare professional providing your care.
4. Voluntary Consent
Consent provided through PRED Care is intended to be informed and voluntary, except where processing or use of information is otherwise permitted or required by applicable law.
You may be asked to provide consent before accessing certain healthcare services or features.
Where applicable, you may withdraw your consent using the mechanisms made available by PRED Care or by contacting PRED Solutions through the designated privacy/support channels.
Withdrawal of consent may affect your ability to use certain PRED Care services where the relevant processing is necessary to provide those services.
Withdrawal of consent does not necessarily affect processing lawfully performed before withdrawal or information that PRED Solutions is required or permitted to retain under applicable law.
5. Collection and Use of Health Information
To provide healthcare services, PRED Care may collect and process information that you provide or that is generated through your use of the platform.
This may include:• Name and contact information;• Date of birth and demographic information;• Medical history;• Symptoms and health-related information;• Allergies;• Current and previous medications;• Diagnoses and clinical information;• Prescriptions;• Laboratory and diagnostic reports;• Medical images and documents;• Consultation information;• Appointment information;• Billing and payment information;• Healthcare-related communications; and• Other information reasonably necessary to provide the requested healthcare service.
Your information will be handled in accordance with the PRED Care Privacy Policy and applicable Indian law.
6. Electronic Medical Records
Where applicable, you consent to the creation, storage, maintenance, and use of your Electronic Medical Record (“EMR”) through PRED Care.
Your EMR may contain:• Consultation records;• Medical history;• Diagnoses;• Symptoms;• Allergies;• Medications;• Prescriptions;• Investigation results;• Laboratory and diagnostic reports;• Clinical notes;• Treatment plans; and• Follow-up information.
Authorized healthcare professionals may access relevant information where permitted and necessary for providing healthcare services.
PRED Care uses role-based and authorized access controls to help protect patient information.
7. Consultation Consent
When you request or participate in a consultation through PRED Care, you understand that information you provide may be reviewed and used by the relevant healthcare professional for assessing your health and providing healthcare services.
The healthcare professional is responsible for their clinical assessment, medical advice, diagnosis, treatment recommendations, and prescriptions.
PRED Solutions provides the digital technology through which such services may be delivered and does not replace the professional judgment of the healthcare professional.
8. Video and Audio Consultation
Where video or audio consultation is available, you acknowledge and consent to receiving healthcare services through electronic communication.
You understand that digital consultations may have limitations, including:• Internet or network interruptions;• Audio or video quality issues;• Technical failures;• Communication delays;• Device or connectivity problems;• Inability to perform certain physical examinations; and• Limitations in remotely assessing certain medical conditions.
The attending healthcare professional may recommend an in-person consultation where remote assessment is clinically insufficient.
8.1 Consultation Recording Policy
PRED Care does not record video or audio consultations by default.
If PRED Solutions intends to record a consultation for a particular service:1. The patient and healthcare professional will be informed before recording begins.2. The purpose of the recording will be explained.3. Any consent required by applicable law will be obtained.4. Information concerning the use, storage, access, and retention of the recording will be provided through the applicable privacy notice or policy.5. The recording will be handled in accordance with applicable privacy, security, and legal requirements.
Patients and healthcare professionals must not independently record, capture, reproduce, distribute, or share a consultation without the knowledge and appropriate consent of the other participant(s), except where permitted or required by applicable law.
PRED Solutions cannot control recordings independently made by a participant using a separate device, camera, screen-recording facility, or third-party software.
9. Medical Records and Document Sharing
PRED Care may allow you to upload, access, download, or share medical information and documents.
Information that you choose to share may be made available to the intended healthcare professional, healthcare organization, or other authorized recipient for the relevant healthcare purpose.
You are responsible for ensuring that information you provide or upload is accurate and complete to the best of your knowledge.
10. Prescriptions and Treatment
Where prescriptions or treatment recommendations are provided through PRED Care, they are issued by the relevant authorized healthcare professional.
PRED Solutions does not independently prescribe medicines or determine medical treatment unless expressly stated for a particular service.
You should follow the instructions provided by your healthcare professional and seek appropriate medical advice if you experience unexpected symptoms, adverse reactions, or other concerns.
11. Laboratory and Diagnostic Reports
Where supported, PRED Care may allow patients and authorized healthcare professionals to upload, access, review, or exchange laboratory and diagnostic reports.
Interpretation of medical reports should be performed by an appropriately qualified healthcare professional where clinical interpretation is required.
12. Third-Party Services and Data Processing
PRED Care may use third-party technology and service providers to operate and deliver its services.
These may include providers supporting:• Cloud infrastructure;• Data storage and backup;• SMS and OTP;• Email;• WhatsApp or other messaging services;• Video and audio communications;• Payment processing;• Security and authentication;• Technical support;• Monitoring and infrastructure; and• Diagnostic or healthcare-related services.
Third-party providers may process information on behalf of PRED Solutions for authorized purposes and subject to applicable contractual, confidentiality, security, and legal requirements.
12.1 Processing and Hosting in India
PRED Care is operated by PRED Solutions in India.
PRED Solutions intends to use appropriate service providers and infrastructure consistent with applicable Indian data protection, privacy, healthcare, and security requirements.
PRED Care does not represent that all information is necessarily stored exclusively in India.
The actual location of processing or storage may depend on the service provider and technology infrastructure used.
12.2 Cross-Border Processing or Transfer
Depending on the services and technology providers used by PRED Care, certain personal information, health-related information, or technical information may be processed, stored, accessed, or transferred outside India.
Where such processing occurs, PRED Solutions will take appropriate steps to ensure that applicable Indian legal requirements and restrictions relating to such processing or transfer are followed.
Further details regarding relevant third-party providers, processing activities, and locations, where applicable, are provided in the PRED Care Privacy Policy.
12.3 Third-Party Provider Safeguards
PRED Solutions will seek to engage service providers that maintain appropriate security and confidentiality measures.
Third-party providers may process information only for authorized purposes and subject to applicable contractual and legal obligations.
13. Communications and Notifications
PRED Care may send service-related communications necessary to operate the platform or provide healthcare services.
These may include:• Appointment confirmations;• Appointment reminders;• Consultation notifications;• Prescription notifications;• Report availability notifications;• Payment and invoice notifications;• Account and security notifications; and• Important service updates.
Marketing and promotional communications, where applicable, will be separately identified and managed according to applicable communication preferences and legal requirements.
14. Emergency Medical Care
PRED Care IS NOT AN EMERGENCY MEDICAL SERVICE.
Do not rely on PRED Care for emergency medical assistance.
If you believe you are experiencing a medical emergency, seek immediate assistance from the appropriate emergency medical service or visit the nearest emergency medical facility.
Delays may occur due to internet connectivity, technical problems, device failures, communication issues, or healthcare professional availability.
15. Accuracy of Information
You agree to provide information that is accurate and complete to the best of your knowledge.
You should inform the relevant healthcare professional if important information changes, including:• Medical history;• Allergies;• Medications;• Symptoms; or• Diagnoses.
Incomplete or inaccurate information may affect the healthcare professional’s ability to assess or treat you appropriately.
16. Minors and Authorized Representatives
If you provide information or give consent on behalf of another person, including a minor or a person who is legally unable to provide consent themselves, you confirm that you are authorized to do so.
PRED Solutions may request additional information or documentation to verify such authority where required.
Consent and access arrangements for minors or persons requiring a lawful representative will be handled in accordance with applicable law.
17. Privacy and Confidentiality
Personal and health-related information collected through PRED Care will be handled in accordance with the PRED Care Privacy Policy and applicable Indian law.
PRED Solutions may implement appropriate technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no electronic system, internet transmission, or storage system can be guaranteed to be completely secure.
18. Patient Responsibilities
By using PRED Care, you agree to:1. Provide truthful and accurate information.2. Keep your account credentials and authentication information secure.3. Not allow unauthorized persons to use your account.4. Inform PRED Care if you suspect unauthorized access.5. Follow appropriate instructions provided by your healthcare professional.6. Seek emergency medical care when necessary.7. Review prescriptions, reports, and healthcare instructions provided to you.8. Ask your healthcare professional for clarification when necessary.9. Not independently record, reproduce, distribute, or share consultation sessions without appropriate consent, except where permitted or required by law.
19. Withdrawal of Consent
Where applicable, you may withdraw consent through the PRED Care App, PRED Care Web Portal, or by contacting PRED Solutions through its designated privacy/support channels.
Withdrawal of consent may affect your ability to use services where the relevant processing is necessary to provide those services.
Withdrawal does not necessarily:• Affect processing lawfully performed before withdrawal;• Require deletion of information PRED Solutions is legally required to retain;• Remove information required to be retained for healthcare, legal, regulatory, accounting, security, fraud-prevention, or dispute-resolution purposes;• Recall information already lawfully shared with an authorized recipient; or• Automatically terminate legal or contractual obligations that continue to apply.
Further information is available in the PRED Care Patient Rights / Data Subject Rights Policy.
20. Changes to This Policy
PRED Solutions may update this Informed Consent Policy from time to time.
The current version, effective date, and last updated date will be made available through the PRED Care App and/or PRED Care Web Portal.
Where a material change affects consent or the processing of personal or health information, PRED Solutions may require you to review and provide updated consent where required by applicable law.
21. Consent Records
When you provide electronic consent through the PRED Care App or Web Portal, PRED Solutions may create and maintain an electronic consent record.
Depending on the applicable service and legal requirements, the record may include:• Patient/account identifier;• Policy name;• Policy version;• Consent status;• Date and time of consent;• Device information;• Application/browser information;• Session information;• IP address or other technical information where appropriate and legally permitted;• Method through which consent was provided; and• Withdrawal or modification of consent, where applicable.
Consent records may be retained in accordance with applicable healthcare, legal, regulatory, security, and record-retention requirements.
The applicable retention periods are addressed in the PRED Care Data Retention Policy.
22. Patient Acknowledgement and Consent
By selecting “I Agree & Continue”, you confirm that:• You have had an opportunity to read and understand this Informed Consent Policy.• You understand that PRED Care is a digital healthcare platform operated by PRED Solutions.• You understand that healthcare services are provided by the relevant healthcare professionals.• You understand the limitations of digital and teleconsultation services.• You understand that PRED Care does not record video or audio consultations by default.• You understand that PRED Care is not an emergency medical service.• You understand that certain information may be processed by authorized third-party service providers.• You understand that, depending on the services and infrastructure used, certain information may be processed or stored outside India in accordance with applicable law.• You confirm that the information you provide is accurate and complete to the best of your knowledge.• You voluntarily provide the applicable consent.
PATIENT CONSENT
☐ I have read and understood the PRED Care Informed Consent Policy and voluntarily consent to the applicable collection, use, storage, and processing of my personal and health information for the purpose of providing healthcare services through PRED Care.
[ I Agree & Continue ]
23. Related Policies
This Policy should be read together with:1. PRED Care Terms of Use2. PRED Care Privacy Policy3. PRED Care Teleconsultation Policy4. PRED Care Data Retention Policy5. PRED Care Patient Rights / Data Subject Rights Policy
These policies should use the same definitions of PRED Solutions and PRED Care and should remain consistent with this Policy.
24. Policy Information
Legal Entity: PRED SolutionsBrand: PRED CarePlatform: PRED Care Mobile Application and Web PortalPolicy Name: PRED Care Informed Consent PolicyVersion: 1.0Effective Date: 01/09/2026Last Updated: 01/09/2026Jurisdiction: Republic of India
Contact:PRED SolutionsBengaluru, Karnataka, IndiaPrivacy / Grievance Contact: info@predcare.in